Chargement…
Last updated : June 2026
This English version is provided for convenience; the French version prevails in the event of any discrepancy.
These General Terms and Conditions of Sale (hereinafter the “Terms”) apply to all sales of products carried out by the company INNPORT, whether concluded via the online shop at https://innport.eu, or as part of direct sales (showroom, trade shows, quotations, purchase orders, orders placed by post or electronically).
The company INNPORT is registered in the French trade and companies register under number RCS 537 494 767. Its registered office is located at 11B Rue de Berlin, Parc Aquatechnique, 34200 Sète, France, and its email address is contact@innport.eu.
Any order for products implies full and unreserved acceptance of these Terms, which prevail over any other document issued by the customer, save for special conditions duly accepted in writing by INNPORT.
For online sales, placing an order for a product featured in the online shop at https://innport.eu requires the prior review and acceptance of these general terms and conditions of sale. Clicking to confirm the order constitutes full acceptance of these Terms. This click has the value of a “digital signature”.
For direct sales (off the website), the order is deemed firm and final upon the signing of a quotation, the validation of a purchase order, or written confirmation (in particular by post or email) from the customer, accepted by INNPORT.
INNPORT reserves the right to refuse or cancel any order from a customer with whom there is a dispute relating to payment for a previous order.
For orders placed on the website, the contractual information will be confirmed by email to the address indicated by the customer on the order form.
For direct orders, confirmation may be provided by a signed quotation, a summary purchase order, a pro forma invoice, or any written document issued by INNPORT setting out the essential details of the order.
The computerised records, stored in INNPORT’s IT systems under reasonable security conditions, are considered to be proof of the communications, orders and payments made between the parties.
Purchase orders and invoices are archived on a reliable and durable medium that may be produced as evidence.
Every effort has been made to ensure the accuracy of the information presented on the site https://innport.eu, in catalogues, commercial offers or quotations. INNPORT and its suppliers are nevertheless not liable for the consequences, incidents or special damages resulting from electronic transmissions or from the accuracy of the information transmitted, even where INNPORT had been made aware of the possibility of such damages.
Product and manufacturer names and brands are used solely for identification purposes. Product photos, descriptions and prices are not contractual.
Unless stated otherwise, product prices are expressed in euros and are exclusive of tax (excl. VAT); applicable taxes and additional charges (transport, specific packaging, etc.) are indicated separately.
For online sales, the prices displayed are valid at the time of consultation by the customer and on the day of the order. INNPORT reserves the right to change its prices at any time, while guaranteeing the customer the price in force at the time their order is validated.
Our prices may be revised according to economic and commercial conditions, without notice, for any future order.
The payment terms (cash, deposit, deadline, methods) are specified on the quotation, the purchase order or the invoice. Unless otherwise stipulated, payment is made in cash on order or on delivery, by bank transfer, cheque or payment card where this method is available.
In the case of a sale to a business, and in accordance with Article L.441-10 of the French Commercial Code, any late payment automatically entails, from the day following the due date shown on the invoice: late-payment penalties calculated on the basis of the European Central Bank (ECB) key rate increased by 10 points or, failing that, at the minimum rate provided for by law, and a fixed indemnity for recovery costs of 40 euros, without prejudice to INNPORT’s right to claim additional compensation upon justification.
Late-payment penalties are payable without any prior reminder or formal notice being necessary. In the event of persistent non-payment, INNPORT reserves the right to suspend or cancel current orders and/or to recover the delivered goods, without prejudice to any other action.
Products are delivered to the address indicated by the customer on the purchase order or agreed as part of the direct order, and only within the geographical areas served by INNPORT.
All products leave INNPORT’s premises in perfect condition. The customer must report to the carrier (or postal worker) the slightest sign of impact (holes, crushing marks, damaged parcel, etc.) on the parcel and, where applicable, refuse the parcel. A new identical product may then be sent, according to the terms agreed with INNPORT.
The exchange of any product declared damaged in transit after the fact, without any reservation having been made on receipt of the parcel, cannot be accepted.
As with any shipment, a delay may occur or the product may be lost. In such a case, INNPORT contacts the carrier to open an investigation. Every effort is made, for as long as necessary, to locate the parcel. Where applicable, INNPORT will obtain reimbursement from the carrier and will deliver a new identical parcel at its own expense.
INNPORT accepts no liability for any extension of delivery times due to the carrier, in particular in the event of loss of the products, bad weather or strikes.
Any anomaly concerning the delivery (damage, product missing compared to the delivery note, damaged parcel, broken products, etc.) must be indicated on the delivery note in the form of “handwritten reservations”, accompanied by the customer’s signature.
The customer must also confirm this anomaly by sending the carrier, within two (2) business days following the delivery date, a registered letter with acknowledgement of receipt setting out the said claims, and forward a copy of this letter to INNPORT – 11B Rue de Berlin, Parc Aquatechnique, 34200 Sète. Without this record, no exchange can be accepted.
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in particular for: goods made to the consumer’s specifications or clearly personalised; goods liable to deteriorate or expire rapidly; sealed goods that cannot be returned for reasons of hygiene or health protection; audio or video recordings or computer software that have been unsealed by the consumer.
Where the right of withdrawal is validly exercised, INNPORT will reimburse the consumer the amounts paid, including standard delivery costs, within fourteen (14) days from the date on which it is informed of the decision to withdraw. INNPORT may defer reimbursement until the goods have been recovered or until the consumer has provided proof of dispatch, whichever is earlier (Article L.221-24 of the French Consumer Code).
The right of withdrawal does not apply, save with INNPORT’s express agreement, to sales concluded with businesses.
The customer must submit to INNPORT, on the day of delivery itself or at the latest on the first following business day, any claim of delivery error and/or non-conformity of the products in kind or quality compared with the indications on the purchase order or invoice. Beyond this period, any claim will be rejected.
Any claim may be made by email to contact@innport.eu or by post to INNPORT – 11B Rue de Berlin, Parc Aquatechnique, 34200 Sète. Any claim not made in accordance with the rules set out above and within the time limits cannot be taken into account and will release INNPORT from all liability.
In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to INNPORT in its entirety, in its original packaging, in impeccable condition, to the aforementioned address. Any return must be reported and accepted by INNPORT beforehand. Shipping costs are borne by INNPORT in the event of a proven error, unless it turns out that the returned product does not correspond to the customer’s original declaration.
The provisions hereof cannot deprive the customer of the legal warranty which requires the professional seller to guarantee against all the consequences of hidden defects in the item sold (Articles 1641 et seq. of the French Civil Code). Where the customer is a consumer, they also benefit from the legal warranty of conformity provided for in Articles L.217-3 to L.217-20 of the French Consumer Code.
The customer is expressly informed that INNPORT is not the manufacturer of most of the products presented and, in this capacity, disclaims all liability for defective products. Consequently, in the event of damage caused to a person or property by a product defect, only the manufacturer’s liability may be sought by the customer, on the basis of the information shown on the product packaging.
The commercial warranty period is, unless otherwise stated, one (1) year from delivery. Excluded from this warranty are all products modified or repaired by the customer or by any entity other than the providers chosen by INNPORT, as well as those subject to improper use.
All items offered as CLEARANCE (demonstration or second-hand) are subject to the notice “subject to available stock”. These products may show signs of use, which are, where applicable, specified on the offer or product sheet.
Warranty for CLEARANCE products: DEMO: 3 months; SECOND-HAND: 3 months.
These specific warranties do not deprive the customer of their legal warranties (conformity and hidden defects), where applicable.
The right of withdrawal applies only to natural persons acting as consumers, in the context of distance sales or sales concluded away from business premises, in accordance with Articles L.221-18 et seq. of the French Consumer Code.
The consumer has a period of fourteen (14) calendar days to exercise their right of withdrawal, without having to give reasons for their decision or to bear costs other than those provided for by law. This period runs from the day the products are received.
To exercise this right, the customer informs INNPORT, before the expiry of the period, of their decision to withdraw by an unambiguous statement (for example, by post or email). The products must be returned to the following address: INNPORT – 11B Rue de Berlin, Parc Aquatechnique, 34200 Sète.
Products must be returned complete, in their original packaging, unused and in perfect resaleable condition. Any product that is damaged, spoiled, incomplete or whose packaging is impaired may forfeit the right to a refund or give rise to a reduction in value.
In accordance with Article 2367 of the French Civil Code, INNPORT retains full ownership of the goods sold until full payment of the price, including principal, costs, taxes and ancillary charges. The transfer of risk (loss, theft, deterioration) occurs upon delivery of the products to the carrier or the Customer, notwithstanding the retention of title, which remains fully effective until full settlement.
In the absence of full or partial payment on the agreed due date, INNPORT reserves the right to claim and demand the return of the goods, at the Customer’s expense and risk, without prejudice to any other legal action it may be entitled to take. Until full payment, the Customer undertakes to keep the goods in perfect condition, not to transform, transfer, lease, pledge or use them as security, and to allow them to be identified as INNPORT’s property.
In the event of the return of deteriorated, incomplete or unsaleable goods, INNPORT will apply a reduction in value corresponding to the loss of value observed, which will be deducted from any amount refunded or invoiced to the Customer. In the event of insolvency proceedings being opened against the Customer, the goods in stock and not fully paid for will be deemed to be those unpaid, INNPORT reserving the right to claim them in accordance with the legal provisions in force.
Neither party will have failed in its contractual obligations to the extent that their performance is delayed, hindered or prevented by an act of God or a case of force majeure within the meaning of the case law of the French courts. In addition to those usually accepted by case law, the following are considered cases of force majeure or acts of God: the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers, and total or partial strikes internal or external to the company.
The party affected by such circumstances will notify the other within ten (10) business days following the date on which it became aware of them. The two parties will then come together, within a reasonable time, to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the case of force majeure lasts longer than one (1) month, the aggrieved party may request the termination of these Terms.
If one or more provisions of these Terms are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other provisions will retain their full force and scope.
The fact that one of the parties does not invoke, at a given time, any of the provisions of these Terms cannot be interpreted as a waiver of the right to invoke that provision later.
These Terms are governed by French law, for both the substantive and the formal rules. In the event of a dispute, the consumer customer will first contact INNPORT in order to seek an amicable solution. The consumer is informed of the possibility of free recourse to a consumer mediator, in accordance with Articles L.612-1 et seq. of the French Consumer Code, whose details may be provided on simple request.
In the case of a sale to a legal entity or a business, any dispute relating to the validity, interpretation or performance of these Terms will fall within the exclusive jurisdiction of the Commercial Court of INNPORT’s registered office, save for any mandatory legal provision to the contrary.
All personal data collected from the customer is processed by INNPORT for the purposes of order management, invoicing, product delivery and, where applicable, marketing activities, in compliance with the applicable regulations (General Data Protection Regulation – GDPR and the French Data Protection Act). The customer has the right to access, rectify, restrict, object to and erase the data concerning them. They may exercise these rights by contacting INNPORT by post or by email at contact@innport.eu.
Data is kept for the time necessary to manage the commercial relationship and in accordance with the legal limitation periods. INNPORT may be required to declare its data processing to, or keep it available for, the CNIL, where applicable under a specific registration or declaration number.